Your name (required):
Your email (required):
Your account ID (required):
Information about your computer system:
Processor speed:
System RAM:	384 MB 512 MB 1 GB 2 GB or greater
Operating system:	Windows 98 Windows ME Windows 2000 Windows XP Home/Pro Windows XP Media Center Edition Windows Vista Home Basic/Premium Windows Vista Business Windows Vista Ultimate
Type of video card:
Type of sound card:
Internet connection type:	Cable Modem DSL 56k V.90 Modem 28.8k Modem or below Other (Specify)
Please categorize the problem you are experiencing:
Categories:	Crash to Desktop System Freeze Lag / Connectivity Lag / Video Sound Video Operating System Patching Link Dead Other
If you have a DXDIAG report you need to send to Technical Support, please include it in the field below. A DXDIAG report is a text document created by Microsoft's DirectX system that details exactly what drivers you have installed on your PC. To create it, click on start, select "run" and type the word DXDIAG. Click on "Save all information" in the dialog that follows. Then, select all the text in the window that appears, copy it, and paste it into the box below.
Do you currently have a firewall installed on your computer? If so please state what firewall software is installed.
Yes, No
Do you currently have a router, switch or hub connected to your PC?
Yes No
If you have a traceroute report you would like to send to Technical Support, please include it in the field below: A traceroute report is used to show latency and packetloss along the way to the Mythic Entertainment servers. You are looking for red numbers in the %Loss column and or high ping times in the ms column. These are usually indicators of some sort of an internet connectivity issue. Please visit http://www.analogx.com/contents/download/network/htrace.htm and download a program called HyperTrace. In the address bar at the bottom, the IP to trace is 206.112.64.6. Click OK to close and then click Trace and wait for it to finish. Once the trace is done, click on the Copy button and paste this information into the field below.
Are you experiencing the problem with Dark Age of Camelot or within the expansion zones?
Dark Age of Camelot (including Shrouded Isles) Trials of Atlantis Catacombs Darkness Rising Labyrinth of the Minotaur
What game client are you using?
Dark Age of Camelot (including Shrouded Isles) Trials of Atlantis Catacombs Darkness Rising Labyrinth of the Minotaur
Describe the issue you are experiencing below. Feel free to be as detailed as you think necessary. (Required)